SlumberJack - Information Request Portal
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Do your sleeping bags have waterproofing?
Grand Mesa airbed flashing red and won't charge
Are products purchased second hand, from a garage sale, or from a liquidation sale covered under warranty?
My airbed either has a leak or the pump isn't working. Is this covered under warranty?
My pack doesn't fit
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Can I wash my sleeping bag?
What is California Proposition 65?
Do you use fire retardants on your tents?
What's your take on social responsibility?
Are your products PFC-free?
Why was my order declined?
How long will it take for my order to be delivered?
How do I cancel my order?
Can I change or cancel my order once it has already shipped?
What are my options when it comes to shipping?
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What is the temperature rating of my older sleeping bag?
Do you have user manuals for older products?
Is there a current rainfly that will fit my old tent?
What is the source for the down found in some of your sleeping bags?
Do you have a footprint that will fit my tent?
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Do you repair cot frames?
The zipper on my sleeping bag is broken, please help!
How do I wash my sleeping bag?
How do I repair a broken tent pole at home?
How can I replace my shock cord?
What is the best way to clean my tent or pack?
How can I repair leaking waders?
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What do I do if a tent pole breaks?
Do you have replacement pumps for your airbeds?
Are you able to replace my tent pole(s) based on dimensions?
Do you have replacement pumps for the Grand Mesa Airbed?
Do you have replacement buckles?
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What is your return policy?
What is my SO number?
How do I exchange something?
What is your warranty policy for waders?
My tent was damaged by the wind. Is this covered under warranty?
What is the life expectancy of a tent?