Order Questions

Why was my order declined?
We use third-party purchase protection on our transactions and unfortunately, we do not get the details of why a card was declined under this protection.  T...
Fri, 17 Mar, 2023 at 1:26 PM
How long will it take for my order to be delivered?
For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...
Fri, 17 Mar, 2023 at 1:28 PM
How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our ...
Tue, 6 Feb, 2024 at 2:32 PM
Can I change or cancel my order once it has already shipped?
Once your item has left our warehouse, we are not able to change or cancel the order. If you are not wanting the product, you will have to go through our re...
Fri, 19 May, 2023 at 1:01 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Fri, 17 Mar, 2023 at 1:31 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear that we are so excited to use. That's why we make sure to ...
Fri, 17 Mar, 2023 at 1:32 PM
Lost or stolen package?
Did you get an Slumberjack shipment notification that included a FedEx tracking number, but your package is lost or stolen?    Unfortunately, Slumberjack ...
Fri, 17 Mar, 2023 at 1:33 PM
Coupon code is not working
Using a coupon code and getting a discount is totally cool, but when the coupon code doesn’t seem to work, totally uncool.  Unless otherwise specifically st...
Fri, 17 Mar, 2023 at 1:33 PM
How Do I Order in Bulk Quantities?
If you are an individual wanting to place a bulk order, please email your request to salessupport@exxel.com. Please send as many details as possible such as...
Tue, 6 Feb, 2024 at 12:06 PM