SlumberJack - Information Request Portal

General 11

• Do your sleeping bags have waterproofing?
• Grand Mesa airbed flashing red and won't charge
• Are products purchased second hand, from a garage sale, or from a liquidation sale covered under warranty?
• My airbed either has a leak or the pump isn't working. Is this covered under warranty?
• My pack doesn't fit

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Compliance 5

• Can I wash my sleeping bag?
• What is California Proposition 65?
• Do you use fire retardants on your tents?
• What's your take on social responsibility?
• Are your products PFC-free?

Order Questions 9

• Why was my order declined?
• How long will it take for my order to be delivered?
• How do I cancel my order?
• Can I change or cancel my order once it has already shipped?
• What are my options when it comes to shipping?

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Product Knowledge 9

• What is the temperature rating of my older sleeping bag?
• Do you have user manuals for older products?
• Is there a current rainfly that will fit my old tent?
• What is the source for the down found in some of your sleeping bags?
• Do you have a footprint that will fit my tent?

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Repairs 2

• Do you repair cot frames?
• The zipper on my sleeping bag is broken, please help!

DIY Repairs 13

• How do I wash my sleeping bag?
• How do I repair a broken tent pole at home?
• How can I replace my shock cord?
• What is the best way to clean my tent or pack?
• How can I repair leaking waders?

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Replacement Parts 6

• What do I do if a tent pole breaks?
• Do you have replacement pumps for your airbeds?
• Are you able to replace my tent pole(s) based on dimensions?
• Do you have replacement pumps for the Grand Mesa Airbed?
• Do you have replacement buckles?

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Returns 3

• What is your return policy?
• What is my SO number?
• How do I exchange something?

Warranty 3

• What is your warranty policy for waders?
• My tent was damaged by the wind. Is this covered under warranty?
• What is the life expectancy of a tent?