Do you handle repairs?
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Tue, 11 Aug, 2020 at 3:47 PM
What does your limited lifetime warranty include?
When you purchase a Slumberjack product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by ou...
Fri, 7 Aug, 2020 at 9:43 AM
Do you have replacement buckles?
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Tue, 11 Aug, 2020 at 3:47 PM
Can I warranty an item that I purchased second hand?
 Our warranty only covers the original purchaser of our products, so unfortunately without a proof of purchase from an authorized retailer there is no warra...
Fri, 19 Mar, 2021 at 1:48 PM
How long does it take to get an item repaired?
The normal time frame for a repair is 30 days.  During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:12 AM
I do not have my proof of purchase and my pole is broken. What can I do?
If you still have the broken pole it might be something that can be repaired.  Please contact customer service with pictures of your broken pole so that we ...
Wed, 9 Mar, 2022 at 2:38 PM
I lost my pole. Is this covered under warranty?
No, our warranty covers manufacturing defects in workmanship and materials.  You might be able to purchase a replacement pole if we have it in stock.  If yo...
Wed, 9 Mar, 2022 at 2:38 PM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 9 Mar, 2022 at 2:38 PM
Can you do a warranty replacement if I threw out my item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Mon, 21 Mar, 2022 at 2:47 PM