Warranty
We all know that feeling when you bust out your oh so fragile but uber-light sleeping bag only to set it on an unseen sharp-edged object and feel the snag… ...
Tue, 11 Aug, 2020 at 3:47 PM
When you purchase a Slumberjack product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by ou...
Fri, 7 Aug, 2020 at 9:43 AM
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Tue, 11 Aug, 2020 at 3:47 PM
Our warranty only covers the original purchaser of our products, so unfortunately without a proof of purchase from an authorized retailer there is no warra...
Fri, 19 Mar, 2021 at 1:48 PM
The normal time frame for a repair is 30 days. During camping season this time may increase to some longer time frames.
Fri, 23 Apr, 2021 at 9:12 AM
If you still have the broken pole it might be something that can be repaired. Please contact customer service with pictures of your broken pole so that we ...
Wed, 9 Mar, 2022 at 2:38 PM
No, our warranty covers manufacturing defects in workmanship and materials. You might be able to purchase a replacement pole if we have it in stock. If yo...
Wed, 9 Mar, 2022 at 2:38 PM
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 9 Mar, 2022 at 2:38 PM
No, we would not be able to do a warranty replacement without proof of the issue with your item. We would need to see pictures or a video of the issue with...
Mon, 21 Mar, 2022 at 2:47 PM