Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our ...
Tue, 11 Aug, 2020 at 3:50 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send...
Thu, 6 Aug, 2020 at 4:03 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear we are so excited about. That's why we make sure to inc...
Thu, 6 Aug, 2020 at 4:04 PM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:48 AM
Lost or stolen package?
Did you get a Slumberjack shipment notification that included a FedEx tracking number, but your package is lost or stolen?  Unfortunately Slumberjack ca...
Thu, 6 Aug, 2020 at 4:04 PM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...
Fri, 25 Sep, 2020 at 3:03 PM
How do I cancel my order? What if the order has shipped?
We understand that things happen, or you change your mind, and would like to cancel your order.  The quickest way to reach us to cancel an order is to call ...
Wed, 9 Mar, 2022 at 4:42 PM
Lost or stolen package
Slumberjack cannot be held responsible or reship packages that were lost or stolen after they have left our warehouse. If your package says it was delivered...
Wed, 9 Mar, 2022 at 4:45 PM
Do Pros pay shipping?
All pro orders are charged $5.99 for orders under $49, and $9.99 for orders over $49.
Fri, 2 Oct, 2020 at 3:24 PM
Can I make a change to my order?
Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, they c...
Mon, 21 Mar, 2022 at 2:41 PM