General

Do you have a Pro Purchase Program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Thu, 6 Aug, 2020 at 4:03 PM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discou...
Thu, 6 Aug, 2020 at 4:03 PM
What are your hours of operation?
Even though here at Slumberjack we love our jobs and are lucky enough to talk about our hobbies day in and day out, we do like to get outside and play ou...
Tue, 11 Aug, 2020 at 3:51 PM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:48 AM
Coupon Code Not Working
Using a coupon code and getting a discount is totally cool, but when the coupon doesn't seem to work totally uncool. Unless otherwise specifically st...
Fri, 28 Aug, 2020 at 1:32 PM
Can you rebuild or replace my old tent poles?
We do not rebuild or recreate old tent frames. We might have a spec sheet on file for your old model. Email us model number of your tent and we will look in...
Fri, 18 Sep, 2020 at 1:37 PM
How will I know when a sale is coming?
If you sign up for our Newsletter, you will be alerted in advance about any approaching sales on our website! The sign up link can be found at the very bott...
Fri, 18 Sep, 2020 at 1:53 PM