Slumberjack will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
Original order shipping charges will not be refunded, and the cost of any return shipping is the responsibility of the customer.
Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. We are not responsible for your return until it is received at our distribution center. Once received in the warehouse, please allow two weeks for processing your return/refund. We recommend that you keep the tracking number for your return in case there are issues.
If you receive an item other than what you ordered, or if the item appears to be defective, damaged or missing please reach out to customer service directly at firstname.lastname@example.org or call us at 1-800-233-6283 and we will be happy to assist you.
If you need a different size, color, or product, please return your item(s) for a refund. You can place a new order at your convenience. We process refunds within 2 weeks upon receipt of your return.
- Fill out our Return & Exchange Form, detach and put inside the box. Your SO # can be found on the packing slip in the far-right column
- Write your SO number wit a permanent market on the outside of the box
- Send your return to:
9460 N. Virginia Street
Reno, NV 89506
Please keep your tracking number