When you purchase a Slumberjack product, we want you to be confident in your choice and know that we've got your back. To do what we can to stand by our products, we have a limited lifetime warranty for our products that covers manufacturing defects in the materials and workmanship.
What items are covered under warranty?
SLumberjack branded products are warrantied to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.
What does 'lifetime' really mean?
When you hear 'lifetime' it can be a bit confusing- My lifetime? My tent's lifetime? My dog's lifetime? The lifetime of my camping snacks? When we say lifetime, we do not mean any lifetime, but instead the reasonable lifetime of the product, considering its age and how you have cared for and used it. For example:
- Slumberjack branded gear like lighting, trekking poles, furniture, sleeping pads, coolers, airbeds, and apparel are covered by a 1-year warranty
- Slumberjack branded tents, backpacks and sleeping bags all have a 10 year warranty
What do you do if one of my items fits the warrant requirements and qualifies as a manufacturing defect?
If a Slumberjack branded product or accessory covered by one of these warranty options fails due to a manufacturing defect, then we will repair the product or replace it (without charge) at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy.
What is not covered by warranty?
You know that time that a furry friend decided to help itself to those aforementioned camping snacks and ate a hole through your pack? Or the time you sat a little too close to the fire only to find a singe mark decorating your favorite chair? Or when that gnarly hail storm came through and made your rainfly look like a slice of Swiss cheese? Unfortunately, damages like these do not fall under our warranty. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for shipping.
Okay, I think my item qualifies for a warranty claim, what do I need in order to process a warranty?
While every warranty claim is unique, we do require a few core bits of information in order to process any warranty claim. Please be sure to have the following prepared when you go to start the warranty process:
- Proof of purchase/original sales receipt (we require proof of purchase from an authorized seller to qualify for warranty service, unless otherwise prohibited by law)
- Photos of the damages
You can fill out a warranty form here: Warranty & Repair Form
What if I live in Canada?
Slumberjack will not credit previously paid customs and duties. Customers may pursue their own refunds in their location.