SlumberJack - Information Request Portal

Compliance 3

• What is California Proposition 65?
• Do you use fire retardants on your products?
• What's your take on social responisibilty?

DIY Repairs 14

• How do I wash my sleeping bag?
• How do I repair a broken tent pole at home?
• Can you replace my shock cord?
• What is the best way to clean my tent or pack?
• How do you repair leaking waders?

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General 10

• Do you have a Pro Purchase Program?
• Do you offer discounts?
• Pro Purchase Program eligibility
• What are your hours of operation?
• How do I reach Dealer Services for Slumberjack?

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Order Questions 11

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Why did I get charged $9.99 shipping on my Pro-Deal order?
• Lost or stolen package?

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Product Questions 14

• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have a size chart for your waders?
• Do you have a size chart for your outerwear?
• Do you have user manuals for older products?
• Is there a current rainfly that will fit my old tent?

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Returns 4

• What is my SO number?
• Do you do exchanges?
• What is your return policy? Can I make an exchange?
• How can I find my SO number if I lost my invoice?

Replacement Parts 7

• Do you have replacement parts for older products?
• Can I purchase replacement fabric for my cot?
• Can I get an upgraded or different tent poles for my tent?
• Where can I buy replacement stakes?
• Do you have replacement buckels?

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Warranty 9

• Do you handle repairs?
• What does your limited lifetime warranty include?
• Do you have replacement buckles?
• Can I warranty an item that I purchased second hand?
• How long does it take to get an item repaired?

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